Safeguarding Adults at Risk

Organisations across Derby Derbyshire are working together to ensure that:

  • Adults at Risk living in Derby are supported to safeguard themselves from abuse and can report any concerns they may have
  • there is a zero tolerance approach to the abuse of Adults at Risk where this occurs.

What do we mean by an 'Adult at Risk'?

We mean anyone aged 18 or over who appears to be eligible for Local Authority / Mental Health Services because they:

  • have a physical or sensory disability
  • have a learning disability
  • have mental health needs
  • are a frail older person

and/or are unable to protect themselves against harm or exploitation.

What do we mean by 'abuse'?

Abuse is a violation of a person's rights or dignity by someone else. There are many kinds of abuse including:


This could be hitting, slapping, pushing and kicking.


This includes rape and sexual assault or sexual acts to which the adult at risk:

  • has not consented
  • could not consent
  • was pressured into consenting


This could be:

  • emotional abuse
  • threats of harm or abandonment
  • depriving the person of contact
  • humiliating
  • blaming
  • controlling
  • intimidating
  • coercing
  • harassing
  • verbally abusing
  • isolating
  • withdrawing a person from services or support networks.

Financial or material

This includes:

  • theft
  • fraud
  • exploitation
  • pressure in connection with wills, property, inheritance or financial transactions
  • misusing or misappropriating property, possessions or benefits.

Neglect or acts of omission

This includes:

  • ignoring medical or physical care needs
  • failing to provide access to appropriate health care, social care or education services
  • misusing medication
  • inadequate nutrition or heating.


This includes

  • racist behaviour
  • sexist behavior
  • harassment based on a person's ethnicity, race, culture, sexual orientation, age or disability
  • other forms of harassment, slurs or similar treatment.

Who commits abuse?

It can be done by anyone - including relatives and family members, professional staff, paid care workers, volunteers, other users of services, neighbours, friends and associates or strangers.

Where you can get help

If you are the victim of abuse, or you think you know someone who is being or has been abused, it is really important to get help and advice.

Our contact details

During office hours (Monday to Friday 9am to 5pm)

Contact details to make a referral to Adults, Health and Housing, Derby City Council:

  • Telephone: 01332 640777
  • Minicom: 01332 640666
  • Fax: 01332 643299

if you are using a secure 'cjsm' email account you can email the Safeguarding Referral Form to - please note that you can only use this email address. If you are unsure or do not have a secure email account then please send your referral using the fax number instead.

For Derbyshire County referrals, the Derby Safeguarding Adults Board and Derbyshire Safeguarding Adults at Risk Partnership Board Referral Form should be faxed to the appropriate Area Office. The fax number will be given to you by calling 08456 058058.

Outside office hours

You can contact Careline (Derby's out of hours emergency social care service) on 01332 786968.

If something needs to be done straight away to protect someone from abuse or harm, call the emergency number 999 (24 hours).

Alternatively, if it is a non-emergency criminal matter, you can call the local Police on telephone number 101.

For other departments of Derby City Council or external agencies to make a referral to Adult Social Care, complete and submit the Safeguarding Adults at Risk eform.

The Derby Safeguarding Adults Board and Derbyshire Safeguarding Adults at Risk Partnership Board have joint policy and procedures, and threshold guidance:

Related Downloads and Useful Links

Safeguarding adults is everyone's business
Contact Derby Adult Social Care
Telephohe: 01332 640777
Minicom: 01332 640666
Fax: 01332 643299
SMS for deaf users 07860 020207
Careline: 01332 786968